Contact
Questions, launch interest, or support.
Reach the POND team directly for product updates, waitlist questions, and customer care.
Direct support
For product questions, launch access, partnerships, or support, email harrypondwindercom.
Launch Access
If you are asking about early allocation, include the country where you expect delivery and any collection details that help us support you.
- Delivery country
- Approximate collection size
This helps us share the most useful launch and fulfillment information.
Support
For order or product support after launch, include the email used for purchase and any relevant product, device, or checkout details.
Please do not include sensitive payment information in your message.
App and Device Help
If you are contacting us about Bluetooth setup, Wi-Fi provisioning, device status, schedules, watch profiles, or app account access, include your phone model, app version, and a short description of what happened.
If physical hardware is involved, mention whether the POND device is powered on, nearby, in setup mode, and connected to Wi-Fi.