POND refund policy.

Effective date: June 26, 2026.

This Refund Policy applies to POND products purchased through official POND checkout channels or authorized purchase flows.

Joining the POND waitlist is free and does not create a purchase, deposit, reservation, or refund obligation. If paid preorders or reservations are offered, the applicable payment and cancellation terms will be shown before checkout.

Payments are processed through official checkout channels or payment providers. Product browsing, cart, checkout, payment, taxes, shipping, discounts, and order creation may be powered by Shopify and related payment partners.

Payment card information is entered through official checkout or payment-provider flows. POND does not directly collect full payment card details.

Orders may be subject to additional merchant, payment, shipping, refund, return, and warranty policies presented at checkout or on our website.

Cancellation eligibility may depend on order status, fulfillment timing, whether the product has shipped, and any terms presented at checkout.

If your order has not yet shipped, contact us as soon as possible and we will review whether cancellation is available.

To request cancellation, email harry@pondwinder.com with the email used for purchase and your order details.

Refunds, if approved, will generally be returned to the original payment method used at checkout.

Refund processing times can vary by payment provider, card issuer, bank, or checkout platform.

Products may need to be returned in original condition with all included materials before a refund is issued. Approved refunds for eligible returns are issued after POND receives and reviews the returned product, unless otherwise required by law.

We may decline or reduce a refund where permitted by law if an item is missing, damaged, modified, misused, or not returned as instructed.

For eligible physical POND products purchased through official POND checkout channels, the standard return window is 7 days from delivery unless a longer period is required by applicable law or expressly stated at checkout.

Return eligibility may depend on the product, order status, purchase channel, product condition, and applicable law.

Before shipping any item back to POND, contact us for return instructions. Unauthorized returns may be delayed, rejected, or returned where permitted by law.

Unless otherwise required by law or stated at checkout, customers may be responsible for return shipping costs, taxes, duties, or fees associated with a return.

If an item arrives damaged, incorrect, or appears defective, contact us promptly with order details, photos, and a description of the issue.

We may request photos, diagnostics, serial or device identifiers, proof of purchase, or additional information needed to review the issue.

Depending on the circumstances and applicable law, we may provide troubleshooting steps, replacement instructions, return instructions, warranty support, or another appropriate remedy.

Refunds, cancellations, returns, replacements, and warranty coverage are governed by the applicable product policy, warranty policy, merchant policy, checkout terms, consumer-protection requirements, and applicable law.

Warranty coverage may not apply to damage caused by misuse, unauthorized repair, modification, third-party accessories, unsupported use, accidents, normal wear, or conditions outside POND's reasonable control, except where required by law.

Nothing in this policy limits rights that cannot be limited under applicable consumer-protection law.

Refund, cancellation, return, replacement, and warranty questions can be sent to POND USA at harry@pondwinder.com.

Include the email used for purchase, order details, and any relevant product photos or diagnostics.

Please do not include sensitive payment information in your message.